Shipping policy
Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. Our standardized fulfillment process effectively shortens waiting time, ensuring customers receive their fresh seafood items promptly and in optimal condition.
International Shipping & Delivery Time
Our standard international shipping typically takes 7–16 days to reach most global destinations. Delivery timelines are approximate and may vary due to different destination regions and local customs clearance procedures. Customers can select the rush shipping option at checkout if expedited delivery is required.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page before payment, with zero hidden fees or undisclosed additional charges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes determined by local customs authorities. All relevant fees and taxes are the sole responsibility of the order recipient. We recommend verifying your local import regulations prior to placing an order to avoid unexpected extra costs.
Packaging & Shipping Protection
We utilize high-strength, shockproof and fresh-keeping packaging materials specially designed for seafood products, protecting items from damage and leakage while preserving freshness throughout transit. Optional shipping insurance is available at checkout for high-value orders to offer extra protection and peace of mind.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon delivery. If you find any damage, leakage or severe deformation, take photos as valid proof, refuse to sign for the parcel, and contact our support team right away.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will assess the issue and provide reasonable return, exchange or other appropriate solutions on a case-by-case basis.
Customer Support
If you have any questions regarding shipping arrangements, customs clearance or delivery status, our support team is always available to assist you. Feel free to reach out for timely guidance via email: service@beshspace.shop or phone: +64 22 810 3947.
Thank you for choosing BEAU SHARPE! We continuously optimize our logistics procedures to deliver a faster, safer and worry-free shopping experience for every customer.